About Telkom

Gedung telkom


Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indonesia with a complete range of telecommunications services that includes fixed wireline and fixed wireless connections, mobile communications, networking and interconnection services and Internet and data communication services. Telkom Group also provides various services in the field of information, media and edutainment, including cloud-based and server-based managed services, e-Payment services and IT enabler, e-Commerce and other portal services.

The following are the description of Telkom’s business portfolio:

Telecommunications is Telkom’s legacy business. As an icon of the company’s business, Telkom serves Plain Ordinary Telephone Service (“POTS”) wireline connections, fixed wireless, data communication services, broadband, satellite, network and interconnection rental, as well as cell phone services through its subsidiary, Telkomsel. Telkom’s telecommunications services reach all market segments ranging from individual customers to small and medium enterprises (“SME”) as well as corporations.

Service information is the business model developed by Telkom in the New Economy Business (“NEB”). This service has characteristics of integrated services for facilitating business processes and transactions that include Value Added Services (“VAS”) and Managed Application / IT Outsourcing (“ITO”), e-Payment and IT enabler Services (“ITES”).


Media is one of Telkom’s business models which were developed as a part of the NEB. The media service offers Free To Air (“FTA”) and Pay TV for the modern digital lifestyle.

Edutainment is one of the mainstays service in Telkom’s NEB business model and it is targeting the youth market segment. Telkom offers a variety of services including Ring Back Tone (“RBT”), SMS contents, portals and many more.

Services are Telkom’s customers oriented business model. This is in line with Telkom’s Customer Portfolio for Personal, Consumer / Home, SME, Enterprise, Wholesale and International.

As a telecommunications company, Telkom Group continues to pursue innovation in sectors other than telecommunications, and builds synergy among all products, services and solutions, from legacy business to New Wave Business. In order to increase business value, in 2012, Telkom Group changed its business portfolio into TIMES (Telecommunication, Information, Media & Edutainment Service). To run its business portfolio, Telkom Group has four subsidiaries, namely PT. Telekomunikasi Indonesia Selular (Telkomsel), PT. Telekomunikasi Indonesia International (Telin), PT.Telkom Metra dan PT. Daya Mitra Telekomunikasi (Mitratel).

Vision and Mission


“Be The King of Digital in The Region”


“Lead Indonesian Digital Innovation and Globalization”

Corporate Culture  :  The Telkom Way

Basic Belief               :  Always The Best

Core Values              :  Solid, Speed, Smart

Key Behaviours       :  Imagine, Focus, Action

Strategic Initiatives

  • Center of excellence.
  • Focus on high growth or high value portofolio.
  • Accelerate international expansion.
  • Cost transformation.
  • IDN (id-access, id-Ring, id-Con) development.
  • Indonesia Digital Solution (“IDS”) – convergent services in digital ecosystem solution.
  • Indonesia Digital Platform (“IDP”) – Platform enabler for ecosystem development.
  • Execution of the best subsidiary management system.
  • Managing portofolio through BoE and CRO.
  • Increasing synergy within Telkom Group.