Performance of International Call Fixed Network

NO

SERVICE PERFORMANCE

PARAMETER

STANDARD

VALUE YEREAR 2008

1

Standard of subscribers general complaints handling

Number of complaints per 1000 subscribers within 12 months

 ≤   5 %

0.33%

Percentage of subscribers general complaints handled

≥ 85%

97.46%

2

Standard of operator quick response

Emergency call responded within 30 seconds

≥ 75%

100%

NO

NETWORK PERFORMANCE

PARAMETER

STANDARD

REALIZATION

1

Standard of cut off call among network

Percentage of cut off call among network

 ≤   7.5 %

0.13%

2

Standard of Intra Network Post Dialing Delay

Percentage of Intra Network Post Dialing Delay < 13 seconds

≥ 95%

N/A

3

Standar Inter Network Post Dialing Delay

Percentage of Inter Network Post Dialing Delay < 13 seconds

≥ 95%

100%