Report of Quality Standard Achievement of Basic Telephony Service at Long Distance Network

NO

SERVICE QUALITY

PARAMETER

STANDARD

NILAI TAHUN 2008

1

Standard of Bill Performance

Percentage of complaints to bill accuracy

 ≤   5%

1.50%

Percentage of number of complaints completed within 30 work days

 ≥ 85%

100%

2

Standard of Subscribers General  Complaints Handling 

Percentage of number of complaints within 12 months

 ≤   5%

0.04%

Percentage of number of general complaints handled

≥ 85%

97.46%

3

Standard of Service Disturbance Level

Standard of Service Disturbance Level

 ≤   50

40

4

Standard of Operator Quick Response  

Call responded within 30 seconds

≥ 75%

98.55

NO

NETWORK PERFORMANCE

PARAMETER

STANDARD

REALIZATION

1

Standard of cut off call in network

Percentage of cut off call in network

 ≤   6 %

0.08%

2

Standard of cut off call among network

Percentage of cut off call among networks

 ≤   7.5 %

0.13%

3

Standard of Intra Network Post Dialing Delay

Percentage of Intra Network Post Dialing Delay < 13 seconds

≥ 95%

Berlaku Th 2009

4

Standard of Inter Network Post Dialing Delay

Prosentase Inter Network Post Dialing Delay < 13 detik

≥ 95%

Berlaku Th 2009