Partnerships & Community Development Program

Telkom believes that the Partnership and Community Empowerment Program (PKBL) is not just about carrying out obligations as an SOE, but it is about putting efforts to manage with ethics and transparency the impact of the company’s operations and policies on the public and the environment. The implementation of PKBL program is also in line with the 3P (profit, people, planet) concept and in synergy with the Telkom Corporate Social and Environmental Responsibility program (Telkom CSRE).

Telkom’s commitment in executing the PKBL program is also in accordance to the Ministerial Regulation PER-09/MBU/07/2015 on SOEs Partnership and Community Empowerment Program. Therefore, the Corporate Development Center (CDC) unit now manages the Partnership and Community Empowerment Program, in accordance to the Policy on Managing Telkom PKBL, as regulated in the KD.21/PR000/COP-B0030000/2010 dated 19 April 2010 about the Management of Partnership and Community Empowerment Program, which was replaced by the Corporate Policy PD.701.00/r.00/PR000/CDC-A104000/2015 dated 10 December 2015 about the Management of Partnership and Community Empowerment Program.



It is empowerment program for the marginalized to increase their income through micro, small and medium scale business activities, by providing them low-interest loans out of the funds set aside from the SOEs profit. The economic empowerment program for the marginalized are channelled through:   

  • Provision of soft loans;
  • Entrepreneurship training;
  • Creative developments for empowerment partners who are in the small, medium enterprises and cooperation

The Partnership Program is also a form of implementation of the Profit pillar in Telkom CSR’s Triple Bottom Line

Improvement on Quality of Partnership Program Management
To improve the quality of Partnership Program management, Telkom in 2016 focused in carrying out three main activities, which were:

Digitalization of Partnership Program Management.
Since 2016 Telkom implemented a PK loan application service through the smartbisnis , web, loan installment payment through virtual accounts, which are aimed to ensure transparency and accountability in the PK funds.

* Smartbisnis: It is a digital-based service application through which users can submit their proposal for PK loan assistance and the public can access it through the smartbisnis web. Users can submit loan proposal through this app anytime without having to come to Telkom’s office. Telkom started to disburse PK loan through Smartbisnis to 7,171 empowerment partners since the beginning of 2016.

Digital Training for Empowerment Partners
Telkom carried out his training in an effort to assist its empowerment partners to promote and market their products and to enter the global market through the marketplace website Telkom also organized training on export procedures to familiarize our partners with the global trade and export procedures and regulations.

Participation of Empowerment Partners on national and international trade shows
Telkom facilitated its empowerment partners in 2016 to participate in an international event, Sail Karimata, which the Ministry of Fisheries and Maritime Affairs organized and was attended by national and international business people.

In March 2017, Telkom held for the first time, Telkom Craft Indonesia, in which hundreds of SMEs that Telkom and HIMBARA empower participated in the digital transactions took place during the exhibition.



In accordance to the SOE Ministry regulation, the environmental conservation or PBL consists of eight areas and all of them are Telkom’s philanthropic activities, namely: humanitarian aid for victims of natural disasters, public health assistance, public facilities assistance, environmental conservation assistance, poverty alleviation assistance, and assistance on capacity building for empowerment partners.

  • Humanitarian aid for victims of natural disasters
  • Education and training assistance
  • Community health assistance
  • Development of public infrastructure and facilities
  • Worship facilities assistance
  • Environmental conservation assistance
  • Poverty alleviation assistance
  • Capacity Building for Empowerment Partners