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Explore Telkom Group’s Journey Toward Sustainability.
Telkom Group is committed to growing responsibly and creating lasting value. Through our ESG work, we’re building a responsible digital ecosystem, supporting innovation, and creating long-term benefits for Indonesia.
Driving climate action and managing resources responsibly to build a greener Indonesia.
275 Base Stations Powered by Renewables. Solar and microhydro now keep our networks running cleaner.
122,193 Modems Repaired or Reused in 2025. Extending device lifecycles and reducing e-waste.
21% of Waste Diverted from Landfill. Office waste and fiber cables reused or recycled to extend material life.
423 Electric Vehicles in Operation. Supported by 33 EV charging stations across our facilities.
190K+ Trees & Coral Units Restored. 80,800 trees revegetated, 110,042 mangroves planted, and 760 coral substrates transplanted.
100 Biodiversity Programs. From mangrove forests to coral reefs, we protect and restore vital ecosystems.
Strong governance ensures responsible leadership, ethical business, and long-term values.
We followed all major regulations in 2025. There were 4 proven misconduct cases — down from 5 in 2024 — and all were investigated and fully resolved.
We identified and classified 657 databases to keep sensitive information safe, in line with Telkom’s privacy policies.
Anti-Bribery Management certification achieved for Telkom and 13 subsidiaries.
98.1% of whistleblowing reports were investigated and followed up in 2025.
99.4% of employees (4,817) passed mandatory cybersecurity awareness training in 2025.
The entire workforce, including the Board of Directors, completed comprehensive anti-corruption training.
Zero critical data breaches in 2025, with 100% of data processed securely.
Recognized by the industry for ethical leadership, strong governance, and responsible innovation.
We put in place 5 guidelines and 19 procedures for managing data, in line with Telkom Group’s Personal Data Protection (PDP) policy.
Share of locally-made goods and services (TKDN) in Telkom Group’s purchasing in 2025 (2024: 61%, 2023: 55%).
In 2025, Telkom Group’s reported footprint reached 4.2 million tonnes of CO₂e. Our own operational emissions (Scope 1 and 2) rose only about 3% year-on-year — the rest of the jump comes from newly counting our indirect emissions (Scope 3, now 47% of the total). Direct emissions (Scope 1) fell 44%, while grid electricity (Scope 2) stayed the single largest source and rose about 5% as we expanded digital infrastructure.
In 2025, Telkom Group reported 4,196,087 tonnes of CO₂e. The total looks 70.1% higher (+1,728,863 tonnes) than 2024, but our own operational emissions (Scope 1 and 2) actually rose only about 3% year-on-year. Almost all of the jump comes from newly counting our indirect emissions (Scope 3, now 46.9% of the total, 1,967,526 tonnes) — especially customers using our products, about a third of our entire footprint, now measured far more completely than before. Grid electricity (Scope 2) made up 52% and rose about 5% as we added base stations and data-centre capacity. Direct emissions (Scope 1) fell 44%, to 46,068 tonnes.
That's roughly the yearly emissions of 912,193 passenger cars. 🚗
In 2024, Telkom Group generated 2,467,224 tCO₂e, with Scope 2 accounting for 84.2% of the total. Emissions held nearly flat, changing just +1.0% (+24,115 tCO₂e) from 2023.
About the same as the annual electricity use of 448,586 homes. 🏠
In 2023, Telkom Group generated 2,443,109 tCO₂e, with Scope 2 accounting for 82.9% of the total. Emissions rose 6.3% (+145,778 tCO₂e) from 2022.
That's roughly the yearly emissions of 531,111 passenger cars. 🚗
In 2022, Telkom Group’s emissions reached 2.297.331 tCO₂e, with Scope 2 making up 83.6% of the total—providing a clear picture of the Group’s primary carbon sources.
If frozen into ice, Telkom Group’s 2022 emissions would weigh as much as 2.49 million Olympic-size swimming pools. ❄
In 2025, Telkom reported 1,142,674 tonnes of CO₂e. Most of this — 73.4% — is indirect emissions (Scope 3), mainly from customers using our products. The total looks 165.2% higher (+711,747 tonnes) than 2024, but that’s mainly because we now count more of these indirect emissions, not because operations grew. Our direct emissions (Scope 1) fell 80%, to 5,044 tonnes.
About the same as the annual electricity use of 207,759 homes. 🏠
In 2024, Telkom generated 430,927 tCO₂e, with Scope 2 accounting for 75.4% of the total. Emissions held nearly flat, changing just +0.0% (+176 tCO₂e) from 2023.
That's roughly the yearly emissions of 93,680 passenger cars. 🚗
In 2023, Telkom generated 430,751 tCO₂e, with Scope 2 accounting for 80.5% of the total. Emissions rose 9.2% (+36,290 tCO₂e) from 2022.
That's roughly the yearly emissions of 93,642 passenger cars. 🚗
In 2022, Telkom’s emissions stood at 394,462 tCO₂e, with Scope 2 emissions dominating at 82.1%. This provides a clear picture of the company’s primary emission sources.
The CO₂ released in 2022 could power nearly 158 million laptops for a full year. 💻
In 2025, Telkomsel reported 2,708,749 tonnes of CO₂e. Electricity from the grid (Scope 2) was the biggest share at 63.6%. The total rose 59.6% (+1,011,801 tonnes) from 2024, mostly because we now count more indirect emissions (Scope 3 is now 35.9% of the total, 972,421 tonnes) — especially customers using our products — rather than more polluting activity. Our direct emissions (Scope 1) fell 26%, to 14,360 tonnes.
That's roughly the yearly emissions of 588,858 passenger cars. 🚗
In 2024, Telkomsel generated 1,696,948 tCO₂e, with Scope 2 accounting for 90.9% of the total. Emissions rose 4.2% (+68,013 tCO₂e) from 2023.
About the same as the annual electricity use of 308,536 homes. 🏠
In 2023, Telkomsel generated 1,628,935 tCO₂e, with Scope 2 accounting for 90% of the total. Emissions rose 5.9% (+90,995 tCO₂e) from 2022.
About the same as the annual electricity use of 296,170 homes. 🏠
In 2022, Telkomsel’s emissions reached 1,537,940 tCO₂e, with Scope 2 dominating at 90.3%—highlighting electricity as the company’s primary carbon source.
If frozen into ice, Telkomsel’s 2022 CO₂ emissions would weigh as much as 1.67 million Olympic-size swimming pools. ❄️🏊
In 2025, Mitratel reported 37,631 tonnes of CO₂e — down 29.9% (−16,075 tonnes) from 2024. Most of what we report now is indirect emissions (Scope 3, 65.1% or 24,494 tonnes), mainly from customers using our products. Our direct emissions (Scope 1) fell 69%, to 1,059 tonnes.
That's roughly the yearly emissions of 8,181 passenger cars. 🚗
In 2024, Mitratel generated 53,706 tCO₂e, with Scope 2 accounting for 64.1% of the total. Emissions fell 14.4% (−9,037 tCO₂e) from 2023.
About the same as the annual electricity use of 9,765 homes. 🏠
In 2023, Mitratel generated 62,743 tCO₂e, with Scope 2 accounting for 55.4% of the total. Emissions rose 2.7% (+1,634 tCO₂e) from 2022.
That's roughly the yearly emissions of 13,640 passenger cars. 🚗
In 2022, Mitratel’s emissions totaled 61,110 tCO₂e, dominated by Scope 2 (62.9%)—providing a clear snapshot of the company’s main emission sources.
Mitratel’s 2022 emissions were roughly the same as the yearly electricity use of over 11.000 Indonesian households. 🏠
In 2025, Telin reported 12,340 tonnes of CO₂e — down 81.1% (−53,016 tonnes) from 2024. Electricity from the grid (Scope 2) was the largest share at 56.4%.
That's roughly the yearly emissions of 2,683 passenger cars. 🚗
In 2024, Telin generated 65,356 tCO₂e, with Scope 3 accounting for 81.5% of the total. Emissions fell 41.2% (−45,761 tCO₂e) from 2023.
About the same as the annual electricity use of 11,883 homes. 🏠
In 2023, Telin generated 111,117 tCO₂e, with Scope 2 accounting for 51.1% of the total. Emissions held nearly flat, changing just -1.0% (-1,167 tCO₂e) from 2022.
That's roughly the yearly emissions of 24,156 passenger cars. 🚗
In 2022, TELIN’s emissions reached 112,284 tCO₂e, with Scope 2 at 54.7%, establishing a clear picture of its primary emission sources.
TELIN’s 2022 emissions equaled the yearly carbon absorption of 5.35 million mature trees. 🌲
In 2025, TDE (NeutraDC) reported 130,100 tonnes of CO₂e — up 22.9% (+24,256 tonnes) from 2024. Almost all of this (86.3%) is electricity from the grid (Scope 2).
About the same as the annual electricity use of 23,655 homes. 🏠
In 2024, TDE (NeutraDC) generated 105,844 tCO₂e, with Scope 2 accounting for 96.3% of the total. Emissions rose 18.4% (+16,446 tCO₂e) from 2023.
That's roughly the yearly emissions of 23,010 passenger cars. 🚗
In 2023, TDE (NeutraDC) generated 89,398 tCO₂e, with Scope 2 accounting for 84.7% of the total. Emissions rose 293.9% (+66,703 tCO₂e) from 2022.
About the same as the annual electricity use of 16,254 homes. 🏠
In 2022, TDE’s emissions were 22,695 tCO₂e, with Scope 2 making up 99.6%—highlighting electricity as the company’s primary carbon source.
TDE’s 2022 emissions were equivalent to the yearly electricity use of over 4,000 Indonesian households. 🏡
In 2025, Telkom Metra reported 25,464 tonnes of CO₂e — up 264.9% (+18,485 tonnes) from 2024. The jump mainly reflects counting more indirect emissions (Scope 3 is now 42.4% of the total, 10,808 tonnes), not more polluting activity. Electricity from the grid (Scope 2) made up 51.3%.
That's roughly the yearly emissions of 5,536 passenger cars. 🚗
In 2024, Telkom Metra generated 6,979 tCO₂e, with Scope 2 accounting for 82.6% of the total. Emissions fell 1.9% (−132 tCO₂e) from 2023.
About the same as the annual electricity use of 1,269 homes. 🏠
In 2023, Telkom Metra generated 7,111 tCO₂e, with Scope 2 accounting for 81.6% of the total. Emissions fell 86.8% (−46,634 tCO₂e) from 2022.
About the same as the annual electricity use of 1,293 homes. 🏠
In 2022, Telkom Metra’s emissions totaled 53,745 tCO₂e, with Scope 2 dominating at 93.8%. This established a clear picture of the company’s main emission sources.
The CO₂ released in 2022 equaled the annual energy use of more than 9,000 Indonesian homes. 🏠⚡
In 2025, PINS reported 1,734 tonnes of CO₂e — down 82.8% (−8,372 tonnes) from 2024. Nearly all of it (92%) is indirect emissions (Scope 3).
That's roughly the yearly emissions of 377 passenger cars. 🚗
In 2024, PINS generated 10,106 tCO₂e, with Scope 3 accounting for 99% of the total. Emissions fell 24.9% (−3,358 tCO₂e) from 2023.
About the same as the annual electricity use of 1,837 homes. 🏠
In 2023, PINS generated 13,464 tCO₂e, with Scope 3 accounting for 99.2% of the total. Emissions held nearly flat, changing just -0.8% (-108 tCO₂e) from 2022.
That's roughly the yearly emissions of 2,927 passenger cars. 🚗
In 2022, PINS’ emissions totaled 13.572 tCO₂e, almost entirely from Scope 3 (99.3%), providing a clear view of the company’s primary carbon source.
The CO₂ from 2022 equaled the annual carbon absorption of 646.000 mature trees. 🌳
In 2025, Telkom Sigma reported 2,869 tonnes of CO₂e — down 61.1% (−4,507 tonnes) from 2024. Electricity from the grid (Scope 2) was the largest share at 57.2%.
That's roughly the yearly emissions of 624 passenger cars. 🚗
In 2024, Telkom Sigma generated 7,376 tCO₂e, with Scope 3 accounting for 57.8% of the total. Emissions fell 26.2% (−2,618 tCO₂e) from 2023.
That's roughly the yearly emissions of 1,603 passenger cars. 🚗
In 2023, Telkom Sigma generated 9,994 tCO₂e, with Scope 3 accounting for 89.3% of the total. Emissions rose 426.6% (+8,096 tCO₂e) from 2022.
About the same as the annual electricity use of 1,817 homes. 🏠
In 2022, Telkom Sigma’s emissions were 1,898 tCO₂e, with Scope 3 accounting for 81.4%—providing a clear picture of its primary emission sources.
Telkom Sigma’s 2022 emissions equaled the yearly power use of 300 Indonesian households. 🏡
In 2025, Telkom Akses reported 67,396 tonnes of CO₂e — up 318.7% (+51,299 tonnes) from 2024. The increase mainly reflects counting more indirect emissions (Scope 3 is now 79.3% of the total, 53,430 tonnes), especially customers using our products, rather than more polluting activity. Our direct emissions (Scope 1) fell 9%, to 13,966 tonnes.
About the same as the annual electricity use of 12,254 homes. 🏠
In 2024, Telkom Akses generated 16,097 tCO₂e, with Scope 1 accounting for 95.5% of the total. Emissions fell 9.2% (−1,622 tCO₂e) from 2023.
About the same as the annual electricity use of 2,927 homes. 🏠
In 2023, Telkom Akses generated 17,719 tCO₂e, with Scope 1 accounting for 95% of the total. Emissions fell 38.8% (−11,233 tCO₂e) from 2022.
That's roughly the yearly emissions of 3,852 passenger cars. 🚗
In 2022, Telkom Akses’ emissions were 28,953 tCO₂e, with Scope 1 dominating at 93.4%—providing a clear snapshot of its main emission sources.022 baseline for Telkom Akses shows 28.953 tCO₂e emissions, dominated by Scope 1 (93.4%). This provides a clear view of the company's primary carbon sources.
The CO₂ emitted in 2022 equaled the annual electricity use of 4,800 Indonesian homes. 🏡
In 2025, Metranet reported 284 tonnes of CO₂e — almost unchanged from 2024 (+1.4%, +4 tonnes). Electricity from the grid (Scope 2) made up 63.7%, and indirect emissions (Scope 3) 20.4% (58 tonnes). Our direct emissions (Scope 1) fell 39%, to 45 tonnes.
About the same as the annual electricity use of 52 homes. 🏠
In 2024, Metranet generated 280 tCO₂e, with Scope 2 accounting for 68.6% of the total. Emissions fell 8.8% (−27 tCO₂e) from 2023.
That's roughly the yearly emissions of 61 passenger cars. 🚗
In 2023, Metranet generated 307 tCO₂e, with Scope 2 accounting for 66.8% of the total. Emissions fell 8.1% (−27 tCO₂e) from 2022.
About the same as the annual electricity use of 56 homes. 🏠
In 2022, Metranet’s baseline emissions stood at 334 tCO₂e, with Scope 2 dominating at 57.5%. This set a clear baseline for its emission profile.
The same emissions equaled the yearly energy use of 56 Indonesian households. 🏠
In 2025, Telkomsat reported 18,666 tonnes of CO₂e — almost unchanged from 2024 (−1.2%, −225 tonnes). Indirect emissions (Scope 3) were the largest share at 55.3%.
About the same as the annual electricity use of 3,394 homes. 🏠
In 2024, Telkomsat generated 18,891 tCO₂e, with Scope 3 accounting for 69.2% of the total. Emissions rose 2.1% (+380 tCO₂e) from 2023.
That's roughly the yearly emissions of 4,107 passenger cars. 🚗
In 2023, Telkomsat generated 18,511 tCO₂e, with Scope 3 accounting for 56% of the total. Emissions fell 4.9% (−951 tCO₂e) from 2022.
That's roughly the yearly emissions of 4,024 passenger cars. 🚗
In 2022, Telkomsat’s emissions stood at 19,461 tCO₂e, with Scope 3 dominating at 59.6%—providing a clear snapshot of its primary carbon sources.
Telkomsat’s 2022 emissions could power nearly 7.8 million laptops for a year. 💻
In 2025, Telkom Property reported 16,407 tonnes of CO₂e — down 49.3% (−15,948 tonnes) from 2024. Indirect emissions (Scope 3) are now the largest share at 44.8% (7,346 tonnes). Our direct emissions (Scope 1) fell 43%, to 2,002 tonnes.
That's roughly the yearly emissions of 3,567 passenger cars. 🚗
In 2024, Telkom Property generated 32,355 tCO₂e, with Scope 2 accounting for 87.1% of the total. Emissions rose 2.9% (+897 tCO₂e) from 2023.
About the same as the annual electricity use of 5,883 homes. 🏠
In 2023, Telkom Property generated 31,458 tCO₂e, with Scope 2 accounting for 89.2% of the total. Emissions held nearly flat, changing just +0.9% (+289 tCO₂e) from 2022.
That's roughly the yearly emissions of 6,839 passenger cars. 🚗
In 2022, Telkom Property’s emissions totaled 31.169 tCO₂e, with Scope 2 dominating at 81.8%, establishing a clear starting point for its building-driven carbon footprint.
Telkom Property’s 2022 emissions equaled the yearly electricity use of 5,100 households. 🏡
In 2025, Telkom Infra reported 20,092 tonnes of CO₂e — down 10.1% (−2,253 tonnes) from 2024. Most of what we report is indirect emissions (Scope 3, 77.9% or 15,645 tonnes). Our direct emissions (Scope 1) fell 54%, to 4,273 tonnes.
That's roughly the yearly emissions of 4,368 passenger cars. 🚗
In 2024, Telkom Infra generated 22,345 tCO₂e, with Scope 3 accounting for 47.5% of the total. Emissions rose 3.4% (+744 tCO₂e) from 2023.
About the same as the annual electricity use of 4,063 homes. 🏠
In 2023, Telkom Infra generated 21,601 tCO₂e, with Scope 3 accounting for 50.3% of the total. Emissions rose 9.6% (+1,889 tCO₂e) from 2022.
About the same as the annual electricity use of 3,927 homes. 🏠
In 2022, Telkom Infra’s emissions were 19,711 tCO₂e, with Scope 1 as the largest contributor (49.8%), offering a clear picture of its primary emission sources.
The CO₂ from 2022 could power 7.9 million laptops for a year. 💻
In 2025, TIF reported 17,146 tonnes of CO₂e. Almost all of it (98.5%) is indirect emissions (Scope 3) that we now count for the first time — in 2024 only 14 tonnes were recorded, which is why the percentage jump looks so large.
About the same as the annual electricity use of 3,117 homes. 🏠
In 2024, TIF generated 14 tCO₂e, with Scope 3 accounting for 100% of the total.
That's roughly the yearly emissions of 3 passenger cars. 🚗
Telkom remains committed to the highest standards of integrity, compliance, and accountability.
Through integrity, transparency, and security, Telkom ensures governance excellence that drives sustainable growth and stakeholder trust.
Our 2025 results highlight Telkom’s commitment to people — with strong gender and engagement progress, and renewed focus on workplace safety.
With diversity, safety, and engagement at the heart of our progress, Telkom is building a stronger, more inclusive future by 2030.
Our 2025 results show strong progress on reuse and recycling, while some areas — especially emissions — need to move faster toward 2030.
Together, these efforts are shaping a greener, more resilient Telkom by 2030.
Through reuse and recycling, Telkom Group reduces cable waste and extends material life.
In 2025, ready-to-use cables made up 47% (107,140 kg) of Telkom Group’s cable materials. Reused cables accounted for 26% (59,802 kg) and scrap 27% (60,298 kg) — leaving clear room to convert more scrap into reusable stock.
Turning all scrap into reuse would lift reused cable to ~120,100 kg — about 53% of the total, double today’s reuse share. ♻️
Tracking annual training hours across the Telkom Group (2022–2025; 2025 figures are year-to-date), showing our commitment to equal learning opportunities.
Telkom Group continues to invest in employee growth, with men and women receiving hundreds of hours of training annually. The upward trend highlights our commitment to equal access, skill development, and future-ready talent across all subsidiaries.
In 2024, female employees surpassed male employees in training hours for the first time—413.9 vs. 411 hours—a milestone for gender equality in professional development.
See how much waste each subsidiary produced from 2023 to 2025, for a clearer picture of where it comes from.
In 2025, Telkom Group generated 41,158 tons of waste, with TIF the largest contributor at 73%.
Group waste fell 24% from 2024 (54,171 → 41,158 tons), led by less fiber-optic cable waste. ♻️
In 2024, Telkom Group generated 54,171 tons of waste, with TIF the largest contributor at 73%.
Waste rose 328% from 2023 (12,659 → 54,171 tons) as fiber-optic cable replacement scaled up. ♻️
In 2023, Telkom Group generated 12,659 tons of waste, with Telkom Property the largest contributor at 47%.
Telkom Property accounted for the bulk of the Group's 2023 waste footprint. ♻️
A year-by-year view of Telkom Group’s commitment to diversity and equity, highlighting gender representation across the organization.
Over the past three years, women have consistently represented around one-third of Telkom Group’s workforce. Despite organizational shifts, the Group has maintained a balanced gender ratio, underscoring that diversity remains a core value in workforce management.
In 2025, nearly 6,700 women out of 21,151 employees were part of Telkom Group—enough to fill more than 95 fully booked flights on a Boeing 737. ✈️
From 2022 to 2025, Telkom Group’s energy use reflects a mix of efficiency improvements and increased demand from expanding digital operations.
In 2025, Telkom Group used 9,367,869 GJ of energy — about the same as 2024.
The extra 6,706 GJ used in 2025 is about the yearly energy of 168 Indonesian homes. 🏠
In 2025, Telkom used 1,223,410 GJ of energy — down 18.5% from 2024.
The 278,065 GJ cut in 2025 is about the yearly energy of 6,952 Indonesian homes. 🏠
In 2025, Telkomsel used 6,984,695 GJ of energy — up 7.3% from 2024 as operations grew.
The extra 473,776 GJ used in 2025 is about the yearly energy of 11,844 Indonesian homes. 🏠
In 2025, Mitratel used 62,394 GJ of energy — down 64.4% from 2024.
The 113,088 GJ cut in 2025 is about the yearly energy of 2,827 Indonesian homes. 🏠
In 2025, Telin used 38,788 GJ of energy — down 54.6% from 2024.
The 46,672 GJ cut in 2025 is about the yearly energy of 1,167 Indonesian homes. 🏠
In 2025, TDE (NeutraDC) used 642,432 GJ of energy — up 17.6% from 2024 as operations grew.
The extra 96,139 GJ used in 2025 is about the yearly energy of 2,403 Indonesian homes. 🏠
Telkom Metra’s latest reported energy use (2024) was 33,371 GJ — up 0.9% from 2023 as operations grew.
The extra 282 GJ used in 2024 is about the yearly energy of 7 Indonesian homes. 🏠
PINS’s latest reported energy use (2024) was 429 GJ — about the same as 2023.
The extra 2 GJ used in 2024 is about the yearly energy of 0 Indonesian homes. 🏠
Telkom Sigma’s latest reported energy use (2024) was 12,997 GJ — up 189.4% from 2023 as operations grew.
The extra 8,506 GJ used in 2024 is about the yearly energy of 213 Indonesian homes. 🏠
Telkom Akses’s latest reported energy use (2024) was 191,321 GJ — down 9.6% from 2023.
The 20,409 GJ cut in 2024 is about the yearly energy of 510 Indonesian homes. 🏠
Metranet’s latest reported energy use (2024) was 1,161 GJ — down 14.9% from 2023.
The 203 GJ cut in 2024 is about the yearly energy of 5 Indonesian homes. 🏠
Telkomsat’s latest reported energy use (2024) was 25,737 GJ — down 27.9% from 2023.
The 9,946 GJ cut in 2024 is about the yearly energy of 249 Indonesian homes. 🏠
Telkom Property’s latest reported energy use (2024) was 139,794 GJ — up 0.5% from 2023 as operations grew.
The extra 753 GJ used in 2024 is about the yearly energy of 19 Indonesian homes. 🏠
Telkom Infra’s latest reported energy use (2024) was 136,733 GJ — up 4.2% from 2023 as operations grew.
The extra 5,442 GJ used in 2024 is about the yearly energy of 136 Indonesian homes. 🏠
Connections That Drive Systemic Change
Advancing digital inclusion, empowering communities, fostering workplace diversity, and nurturing future talent.
Connections that uplift, empower, and sustain.
In 2025, women made up 32% of Telkom Group’s workforce, including 23% in managerial roles, reflecting our commitment to inclusive leadership.
In 2025, employees received an average of 110 learning hours each, continuing our investment in equal growth opportunities.
Telkom Group recorded 1 work-related fatality in 2025 (down from 7 in 2024); safety programs are being strengthened, with employee engagement at 75%.
A total of 35 employees with disabilities were empowered across the Group in 2025, underscoring our commitment to workplace inclusivity.
Our digital network coverage now reaches over 98% of Indonesia’s population, connecting more people than ever before.
Telkom achieved a Net Promoter Score (NPS) of 62 in 2025, rated Excellent by Bain & Company, reflecting strong customer loyalty and satisfaction.
In 2025, we invested Rp 43.9 billion in local development and digital inclusion programs to empower communities.
The Telkom Employee Engagement Index reached 75% in 2025, highlighting strong participation and a culture of collaboration.
A total of 7,954 micro and small enterprises (MSEs) received access to assistance, development programs, and sustainability support in 2025.