Sumatra was hit by flash floods caused by extreme weather, affecting several regions in North Sumatra, West Sumatra, and Aceh. According to data from the National Disaster Management Agency (BNPB), the floods began on November 24, 2025, triggered by continuous heavy rainfall. The disaster damaged infrastructure, disrupted community activities, and limited residents’ access to necessities such as food, healthcare services, and sanitation. Therefore, a rapid, coordinated, and sustainable response was required to help ease the burden on affected communities and support post-disaster recovery.

As part of its commitment to social responsibility (TJSL), TelkomGroup distributed humanitarian assistance to communities affected by flash floods across various regions in Sumatra. During the period from November 28 to December 15, 2025, TelkomGroup provided assistance totaling IDR 2.311 billion. This distribution was carried out as part of TelkomGroup’s commitment to being present for communities during emergencies while supporting the fulfillment of basic needs for disaster-affected residents.

TelkomGroup’s assistance was distributed to multiple affected locations in North Sumatra, West Sumatra, and Aceh, including East Medan (Masjid Al Muslimin), West Medan (Masjid Jami), Hamparan Perak (Masjid Al Haifz), assistance through MTTG North Sumatra, Sibolga, Garoga, Sorkam District, Batang Toru, Cahaya Minturun Housing Post, Nagari Sinuruik Post, Nagari Palembayan Post, Nagari Matur Post, Agam evacuation site at Salareh Aia Village, Main Post of Agam Regency, Pesisir Selatan Regency, Lima Puluh Kota Regency, South Batipuh, Padang Panjang, Singkil, Nibung, Samudra, Bener Meriah, Central Aceh, Gayo Lues, Southeast Aceh, Idi Rayeuk, Aceh Tamiang, Kuala Simpang, Langsa, Baktiya, and Jambo Aye.

Through this distribution, TelkomGroup provided various forms of humanitarian assistance, including the establishment of public kitchens, the distribution of basic food packages, humanitarian logistics, medicines, proper clothing, clean water, and support for health posts. This assistance aimed to help meet the basic needs of affected communities, maintain food security, and support healthcare and sanitation services at evacuation sites.

“TelkomGroup is committed to always being present for the community, especially in emergency situations such as natural disasters. As a digital company that connects communities, we view rapid and collaborative response as part of our responsibility to ensure the continuity of social life and basic services. This assistance represents our solidarity in helping ease the burden on affected residents while supporting the recovery of social and public health conditions. Corporate synergy is key to ensuring that every initiative can be delivered quickly, accurately, and with tangible impact,” said Hery Susanto, Senior General Manager of Social Responsibility at Telkom Indonesia.

The assistance for communities in Aceh, North Sumatra, and West Sumatra is part of TelkomGroup’s commitment to supporting the achievement of the Sustainable Development Goals (SDGs), particularly SDG 2 Zero Hunger, SDG 3 Good Health and Well-Being, and SDG 6 Clean Water and Sanitation, to create healthier and more decent evacuation environments for affected communities.