Telkom President Director Ririek Adriansyah (right), briefed all staff manning the TelkomGroup Siaga Natal & Tahun Baru (NaRu) to ensure the company’s excellent service quality ahead of the Christmas and New Year,  during a virtual visit on CloudX video conference in Jakarta, Wednesday (23/12). 

Jakarta, 23 December 2020 – To ensure its service reliability ahead of Christmas and New Year, the Board of Directors of PT Telkom Indonesia (Persero) Tbk (Telkom) virtually visited several technical infrastructure and customer service posts in Jakarta via CloudX video conference on Wednesday (23/12). The posts visited included TelkomGroup and Regional network readiness posts, Telkom Access post, and Telkom and Telkomsel customer service posts. The pandemic does not dampen TelkomGroup's enthusiasm to maintain the best quality service for all people in Indonesia. 
 
Apart from ensuring infrastructure and network readiness, during the virtual visit the TelkomGroup Board of Directors also listened to each posts’ reports on the network and infrastructure conditions as well as support for technicians and officers in the field. At the end of the visit, the TelkomGroup Board of Directors symbolically handed over a hamper as a token of appreciation to the post staff who were on standby 24/7. 

TelkomGroup’s supervision ahead of Christmas and New Year 2021 includes network technical readiness as well as comprehensive customer service preparation. This is to optimize the network quality during a surge in communication traffic during the Christmas and New Year's Eve 2020 – 2021 festivities. The surge in communication traffic in data and voice normally occurs during Christmas and New Year's Eve requires anticipation, so that the service continues to run in top-notch condition without a hitch.

Telkom President Director Ririek Adriansyah, thanked all the staff manning TelkomGroup SIAGA NARU 2020/2021 posts. "On behalf of the management, I would like to express my highest appreciation to all staff at the posts for their best dedication to maintain the quality of TelkomGroup network services and subscribers during Christmas Eve and New Year's Eve. Please always stay healthy, and stay enthusiastic to provide the best service for the people in Indonesia and to keep winning the competition," Ririek said.

Ririek particularly reminded all staff at the posts to comply with the health protocols. "Since we are still very much in the midst of the Covid-19 pandemic, we urge all staff to remind each other to comply with the health protocols. Please make safety and health a priority,” Ririek added.

TelkomGroup SIAGA NARU 2020/2021 with its "Spread the New Spirit" theme has three main programs, namely Layanan Prima (Excellent Service) to ensure reliability and quality of infrastructure, Paket Khusus (Special Packages) for various products and services, and Program CSR BUMN untuk Indonesia (State-Owned Enterprises CSR Program for Indonesia). With Excellent Service, Telkom ensures the best service quality in high traffic areas including houses of worship, hospitals, Covid-19 telecommunication facilities, residential areas, modes of transportation, airports and sea ports. The Special Package Program is a variety of products and services on offer for retail and corporate customers. The BUMN CSR for Indonesia package is community assistance, such as assistance for places of worship, donation for orphans, and organizing Christmas celebrations conducted under the state-owned enterprises’ CSR program.

"On behalf of the management and all TelkomGroup employees, we wish you a happy New Year 2021. Hopefully in 2021 TelkomGroup will always manifest its commitment in providing the best quality service to the people in Indonesia. Let us spread new enthusiasm, I hope 2021 will be better than 2020,” Ririek said.