TelkomGroup places the protection and well-being of its employees as a top priority through its commitment to a Zero Accident and Zero Fatality culture. In 2025, the implementation of the Occupational Health and Safety Management System (SMK3) covered 100% of employees and workers across the company's key entities, supported by internal audits and external ISO 45001 certification with full compliance. TelkomGroup also regularly conducts Hazard Identification, Risk Assessment, and Determining Control (HIRADC) and management walkthroughs to identify and mitigate safety risks across its operations.

TelkomGroup's commitment to employee well-being complements its occupational health and safety practices through the Telkom Well-Being Wheel, a framework encompassing seven dimensions of well-being: physical, mental, financial, intellectual, social, spiritual, and environmental. The framework serves as a reference for developing employee well-being programs at Telkom and their implementation across its subsidiaries, while complementing the Respectful Workplace Policy (RWP) and SMK3 in creating a safe workplace that supports the well-being of both employees and business partners.

In 2025, the Employee Well-being score reached 77.50, categorized as Good, while the Employee Engagement Index reached 86.71 for male employees and 82.90 for female employees. These achievements reflect TelkomGroup's ongoing efforts to create a workplace that is not only physically safe, but also supports the health, balance, and holistic productivity of its employees.

TelkomGroup continuously strives to deliver high-quality and inclusive digital services by putting customers’ needs at the forefront. These efforts go beyond internet speed, encompassing service coverage, affordability, feature innovation, information technology (IT) system reliability, and customer service quality. Through a proactive, preventive, and predictive management approach, TelkomGroup leverages technologies such as Big Data, Artificial Intelligence (AI), and Robotic Process Automation (RPA) to help identify potential disruptions and enhance responsiveness to customer needs.

TelkomGroup's commitment to customer experience is also reflected in its Net Promoter Score (NPS) of 63 points in the second half of 2025, which falls within the Excellent category. The assessment covers various customer segments, ranging from mobile and fixed broadband services (IndiHome) to the Enterprise and digital business segments. This achievement serves as an indicator for evaluating customer experience while driving continuous improvements in service quality.

To expand inclusive access to its services, TelkomGroup, through Telkomsel, provides Teman Tuli services at 459 GraPARI locations across Indonesia, supported by staff trained in Indonesian Sign Language (Bisindo). TelkomGroup also strengthens service quality and security through the Telkom Integrated Quality Assurance (TIQA) program, as well as the use of AI to support cyber patrol and vulnerability assessment. These initiatives reflect TelkomGroup’s ongoing efforts to deliver digital services that are reliable, secure, responsive, and accessible to diverse communities.

TelkomGroup continues to expand inclusive digital access by providing affordable telecommunications services and implementing various digital empowerment programs. These efforts aim to ensure that communities across Indonesia, including those in underdeveloped, frontier, and outermost (3T) areas, can benefit from connectivity. As of 2025, Telkomsel’s services reached more than 97% of Indonesia’s population, supported by 293,136 BTS. In collaboration with the Ministry of Communication and Digital Affairs (Komdigi), Telkomsel also expanded 4G/LTE coverage to 368 previously uncovered villages and supported the availability of digital access in 1,857 villages that had previously been unconnected.

Beyond expanding connectivity, TelkomGroup leverages its digital capabilities to empower communities and strengthen digital literacy. Through its Environmental and Social Responsibility (TJSL) programs, Telkom implements various initiatives, including Digital Learning School, DigiUp, Indonesia Digital Learning, disability empowerment programs, and initiatives to strengthen MSME capabilities. Throughout 2025, Digital Learning School reached 495 schools, DigiUp graduated 1,471 certified participants, and Indonesia Digital Learning provided training to 1,371 teachers.

This commitment was further reinforced through TJSL investment of IDR 169.3 billion in 2025, covering environmental, social, economic, as well as legal and governance pillars. These initiatives also contributed to a CSR (TJSL) Index score of 87.87 in the same year. The score was categorized as “Completely High” under the assessment framework used, reflecting the positive contribution of TJSL programs to the company's corporate image.