Telkom consistently builds a corporate culture and values based on the main values of AKHLAK, which values are mandated for all State-Owned Enterprises (SOEs) in Indonesia. These values serve as the foundation for Telkom to integrate the principles of diversity and equality in all employment practices and create an inclusive work environment. Telkom Group provides equal opportunities without distinction between ethnicity, religion, race, social status, and gender as a form of fair recruitment. As an effort to provide equal employment opportunities for the local community, Telkom conducts recruitment through various programs, including recruitment based on placement location or regional recruitment.

Telkom Group believes that talent development is the key to building an innovative and competitive organization. Telkom has various competency improvement programs for all employees, enabling them to reach their maximum potential. Through structured training based on the People Development Program (PDP), Telkom has successfully improved the technical skills and soft skills of its employees, which is reflected in increased productivity and innovation in daily operations. Telkom Group also provides remuneration following applicable company regulations, including salary, holiday allowances, position-related facilities, health facilities, and retirement benefits.

Telkom upholds business practices and human rights with mutual respect and is free from discrimination, violence, and physical and mental harassment. This commitment is reflected through the Respectful Workplace Policy (RWP) policy which comprehensively regulates the mechanism for preventing, handling, and reporting discrimination, violence, and harassment within Telkom.

Protecting employees and ensuring they can work in a safe and comfortable environment is a priority for Telkom Group.As a form of commitment, Telkom has set a target for its employee engagement index to reach the highly engaged level. Telkom implements a comprehensive Occupational Health and Safety (OHS) policy, which includes risk identification, hazard mitigation, and continuous training for all employees and contractors. Telkom also provides health facilities as a tangible form of our commitment to employee health, including 1) General and dental polyclinics; 2) Fitness center; 3) Lactation room; 4) Basic life support simulation room; 5) Midwifery examination facility.

Telkom supports employee welfare through a holistic 4R concept: Olah Rasa (emotional and social awareness), Olah Raga (physical fitness and mental health), Olah Rasio (cognitive and reasoning skills), and Olah Ruh (spiritual growth and self-awareness). To evaluate the effectiveness of employee welfare programs, Telkom conducts an annual survey that produces employee well-being scores.

Telkom Group is committed to providing superior and inclusive digital services so that all customers with diverse backgrounds get an equal customer experience. In addition, Telkom Group also continues to innovate to produce digital solutions by utilizing technological developments responsibly. A key aspect of this commitment is to measure the customer experience across the board to ensure that every customer can access and use the best products and services whenever and wherever they need them.

Telkom also continues to innovate by delivering smart solutions that improve customer experience. Most importantly, we ensure that every product sold, such as optical network terminals (ONTs), has gone through a thorough safety testing and evaluation process. This is done to ensure customer safety and ensure compliance with applicable standards in Indonesia. As part of its commitment to quality, Telkom has implemented the Telkom Integrated Quality Assurance (TIQA) program to ensure the quality of products and services for customers.