Introduction
This Privacy Policy explains how personal data is managed in connection with the use of the Telkom.co.id website. This Policy is established as a commitment to personal data protection in accordance with the principles of transparency, security, and compliance with applicable laws and regulations, including Law Number 27 of 2022 concerning Personal Data Protection (“UU PDP”).
By accessing and using this website, users are deemed to have read, understood, and agreed to this Privacy Policy.
Scope
This Privacy Policy applies specifically to visitor activities in using the Telkom.co.id website. This Policy does not apply to products, services, applications, platforms, or other subdomains that have their own privacy policies.
Definitions
In this Privacy Policy, the following terms shall have the meanings set forth below:
- Telkom means PT Telkom Indonesia (Persero) Tbk.
- Website means Telkom’s official website accessible at Telkom.co.id.
- User means any individual or party who visits and/or uses the Telkom.co.id Website.
- Personal Data means any data that can be used to identify or recognize an individual, either directly or indirectly, including certain technical data such as IP address, in accordance with applicable laws and regulations.
- Sensitive Personal Data means specific personal data that requires a higher level of protection in accordance with applicable laws and regulations.
- Data Subject means an individual to whom Personal Data relates.
- Personal Data Processing means any action or set of actions performed on Personal Data, including acquisition, collection, processing, analysis, storage, correction, updating, display, announcement, disclosure, transfer, dissemination, deletion, and/or destruction of Personal Data.
- Consent means a statement of approval given by the Data Subject lawfully, explicitly, and knowingly for the processing of Personal Data.
- Laws and Regulations means all applicable laws in the Republic of Indonesia as well as relevant data protection provisions, including Law Number 27 of 2022 concerning Personal Data Protection.
Types of Data Collected
In the context of website usage, the data that may be collected includes:
- Personal data voluntarily provided by users through contact forms or communication channels available on the website, including identity data and contact information;
- Technical data, such as IP address, device type, browser, operating system, and network information;
- Website usage data, including pages accessed, visit time, and interaction patterns.
This website is not intended to collect Sensitive Personal Data.
Collection, Acquisition, and Purpose of Data Use
The Personal Data collected is used for the following purposes:
- Personal Data consciously provided by Users on the Website will be used for:
- Handling inquiries, requests, or communications submitted by users through contact forms; and/or
- Sending newsletters containing information, updates, and insights related to Telkom in accordance with voluntary requests through the newsletter form.
- Data obtained automatically while Users access the Website will be used for:
- Providing, managing, and improving website functions;
- Maintaining system security and stability; and
- Conducting website usage analysis to improve service quality.
In submitting Personal Data, you hereby declare and warrant that you are legally competent to submit Personal Data to Us, and if:
- You are an individual under 18 (eighteen) years of age and unmarried, you declare that the submission of your Personal Data has been approved by your parent, guardian, or lawful custodian acting on your behalf;
- You are a legal entity or organization, you declare that the submission of Personal Data is carried out by an authorized representative entitled to submit Personal Data to Us, such as, among others, a proxy or director; and
- You are a legally competent individual but your Personal Data submission is carried out by a proxy, you declare that the submission of your Personal Data is conducted by a duly appointed proxy authorized to represent you.
Legal Basis for Data Processing
Personal data processing is carried out based on:
- User consent; and
- Legitimate interests to ensure security and service improvement.
Use of Cookies
This website uses cookies to support website operations and usage analysis. Further information regarding the types, purposes, and management of cookies is explained separately in the Cookie Policy, which forms an integral part of this Privacy Policy.
Data Subject Rights
In accordance with applicable regulations, users have rights over their personal data, including:
- The right to obtain information;
- The right to withdraw consent;
- The right to object to data processing; and
- The right to request correction or deletion of data in accordance with legal provisions.
The exercise of data subject rights may be carried out through official channels available on the website.
Data Security
Reasonable technical and organizational measures are implemented to protect personal data from unauthorized access, loss, misuse, or unauthorized disclosure.
Personal Data Storage and Retention
- Personal Data of Users and/or Customers stored within the Telkom.co.id website has undergone verification processes and is encrypted during the operation of the Services.
- We will retain your Personal Data for as long as:
- Necessary to fulfill the purposes described in this Privacy Policy;
- Permitted or required by applicable laws and regulations;
- You do not submit a request for deletion/destruction of your Personal Data that We store or you do not withdraw your consent for Us to retain your Personal Data; and/or
- Your request for deletion/destruction of your Personal Data that We store has been denied based on considerations stipulated in this Privacy Policy.
- Personal Data is retained for as long as necessary to achieve the purposes of its collection or in accordance with applicable laws and regulations.
Privacy Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in regulations, technology, or internal policies. Any changes will take effect upon publication on this page.
Acknowledgment and Consent
- You warrant that all data provided in any form for the use of this Service is accurate and belongs to you and is not obtained from any third party’s personal information without lawful authorization. Any matters arising in connection with the submission and accuracy of such data shall be your full responsibility.
- By providing your consent, you acknowledge that you have read and understood this Privacy Policy and agree to all of its terms. In particular, you agree and grant permission to us to perform the acquisition, collection, processing, analysis, storage, correction, updating, display, announcement, transfer, dissemination, disclosure, destruction, or deletion of your Personal Data in accordance with the provisions of this Privacy Policy.
Further Information
If you have any questions, requests, or further clarification regarding this Privacy Policy and the management of personal data, users may contact Telkom through official communication channels available on the Telkom.co.id website.This Privacy Policy is version (TCIC/1.0) and becomes effective on [25/02/2026].
